{"id":5328,"date":"2023-06-08T23:23:41","date_gmt":"2023-06-08T13:23:41","guid":{"rendered":"https:\/\/www.rerc.org.au\/?page_id=5328"},"modified":"2026-10-07T11:08:34","modified_gmt":"2026-10-07T01:08:34","slug":"contact","status":"publish","type":"page","link":"http:\/\/www.rerc.org.au\/en_au\/contact\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div style=\"background-color:;height: 20px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2><strong>Feedback, Suggestions and Complaints<\/strong><\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 40px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div>We welcome feedback about our services. If you have a suggestion, a<\/div>\n<div>compliment or a complaint, we encourage you to get in touch so we can<\/div>\n<div>keep improving how we operate. All feedback will be handled<\/div>\n<div>confidentially, promptly, fairly and without retribution.<\/div>\n<div><\/div>\n<div>If you wish to provide us with feedback, please fill in the form<\/div>\n<div>below. We appreciate you being as specific as possible about the<\/div>\n<div>service or situation you refer to.<\/div>\n<div><\/div>\n<div><\/div>\n<div>\n<p>If you prefer to provide your feedback over the phone, please call us on<span style=\"color: #115fa8;\"> <a style=\"color: #115fa8;\" href=\"phone: (03) 9415 6899\">(03) 9415 6899<\/a><\/span><\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 20px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>If you have any queries, please do not hesitate to contact us:<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 20px\" class=\"nicdark_section  \"><\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1695-o1\" lang=\"en\" dir=\"ltr\" data-wpcf7-id=\"1695\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en_au\/wp-json\/wp\/v2\/pages\/5328#wpcf7-f1695-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1695\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1695-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:1695,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-5.8&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.3&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.6&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.2&quot;:true,&quot;notice_dismissed_update-cf7-6.2.1&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Email (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Reason for your enquiry (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-764\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-764\"><option value=\"\">Please select support you may require<\/option><option value=\"Service Request-Entry-level in-home support (CHSP)\">Service Request-Entry-level in-home support (CHSP)<\/option><option value=\"Service Request-Home Care Packages (HCP)\">Service Request-Home Care Packages (HCP)<\/option><option value=\"Service Request-Brokered Services\">Service Request-Brokered Services<\/option><option value=\"General\">General<\/option><option value=\"Work at RERC\">Work at RERC<\/option><option value=\"Feedback\">Feedback<\/option><option value=\"Work placement at RERC\">Work placement at RERC<\/option><option value=\"Other\">Other<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label>Please select supports you may require<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-297\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-297\"><option value=\"\">Please select support you may require<\/option><option value=\"Personal care\">Personal care<\/option><option value=\"Home Care Package\">Home Care Package<\/option><option value=\"Domestic\/ Household support\">Domestic\/ Household support<\/option><option value=\"Companionship support\">Companionship support<\/option><option value=\"Nursing\/ Clinical care\">Nursing\/ Clinical care<\/option><option value=\"Meals and Nutrition\">Meals and Nutrition<\/option><option value=\"Transport\">Transport<\/option><option value=\"In-home Respite\">In-home Respite<\/option><option value=\"Social support group or centre-based Respite\">Social support group or centre-based Respite<\/option><option value=\"Gardening and home maintenance\">Gardening and home maintenance<\/option><option value=\"Home modification\">Home modification<\/option><option value=\"Other\">Other<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label>Please select who this care is for<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-568\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-568\"><option value=\"\">Please select who this care is for<\/option><option value=\"Myself\">Myself<\/option><option value=\"My Partner\">My Partner<\/option><option value=\"My Family Member\">My Family Member<\/option><option value=\"My Friend\">My Friend<\/option><option value=\"My Client\">My Client<\/option><option value=\"Other\">Other<\/option><\/select><\/span><\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-624\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><span class=\"wpcf7-list-item-label\">I agree to receive future communications from RERC<\/span><input type=\"checkbox\" name=\"checkbox-624[]\" value=\"I agree to receive future communications from RERC\" \/><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div style=\"background-color:;height: 20px\" class=\"nicdark_section  \"><\/div><div style=\"background-color:;height: 10px\" class=\"nicdark_section  \"><\/div><div class=\"wpb_gmaps_widget wpb_content_element\"><div class=\"wpb_wrapper\"><div class=\"wpb_map_wraper\"><iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d3148.1454098860113!2d145.0329396761446!3d-37.90366377195324!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x6ad6696e3556a931%3A0x9c3232a093fae987!2s456%20North%20Rd%2C%20Ormond%20VIC%203204!5e0!3m2!1sen!2sau!4v1791262983690!5m2!1sen!2sau\" width=\"600\" height=\"450\" style=\"border:0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div style=\"background-color:;height: 5px\" class=\"nicdark_section  \"><\/div>\n\n\n  <div class=\"nd_options_section  nd_options_display_table \">\n    <div class=\"nd_options_display_table_cell nd_options_vertical_align_middle nd_options_width_50_percentage nd_options_text_align_left nd_options_padding_10 nd_options_box_sizing_border_box\">\n      <h6 class=\" nd_options_first_font nd_options_margin_0 nd_options_padding_0\" style=\"color:#585d60\">General Enquiries<\/h6>\n    <\/div>\n    <div class=\"nd_options_display_table_cell nd_options_vertical_align_middle nd_options_width_50_percentage nd_options_text_align_right nd_options_padding_10 nd_options_box_sizing_border_box\">\n      <p class=\" nd_options_second_font nd_options_margin_0 nd_options_padding_0\" style=\"color:\">(03) 9415 6899<\/p>\n    <\/div>\n  <\/div>\n\n\n   \n\n\n  <div class=\"nd_options_section  nd_options_display_table \">\n    <div class=\"nd_options_display_table_cell nd_options_vertical_align_middle nd_options_width_50_percentage nd_options_text_align_left nd_options_padding_10 nd_options_box_sizing_border_box\">\n      <h6 class=\" nd_options_first_font nd_options_margin_0 nd_options_padding_0\" style=\"color:#585d60\">Aged Care Services<\/h6>\n    <\/div>\n    <div class=\"nd_options_display_table_cell nd_options_vertical_align_middle nd_options_width_50_percentage nd_options_text_align_right nd_options_padding_10 nd_options_box_sizing_border_box\">\n      <p class=\" nd_options_second_font nd_options_margin_0 nd_options_padding_0\" style=\"color:#585d60\">(03) 9415 8175<\/p>\n    <\/div>\n  <\/div>\n\n\n   <div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n\n\n  <div class=\"nd_options_section  nd_options_display_table \">\n    <div class=\"nd_options_display_table_cell nd_options_vertical_align_middle nd_options_width_50_percentage nd_options_text_align_left nd_options_padding_10 nd_options_box_sizing_border_box\">\n      <h6 class=\" nd_options_first_font nd_options_margin_0 nd_options_padding_0\" style=\"color:#585d60\">Postal Address:<\/h6>\n    <\/div>\n    <div class=\"nd_options_display_table_cell nd_options_vertical_align_middle nd_options_width_50_percentage nd_options_text_align_right nd_options_padding_10 nd_options_box_sizing_border_box\">\n      <p class=\" nd_options_second_font nd_options_margin_0 nd_options_padding_0\" style=\"color:\">456 North Road, Ormond VIC 3204<\/p>\n    <\/div>\n  <\/div>\n\n\n   <div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n\n\n  <div class=\"nd_options_section  nd_options_display_table \">\n    <div class=\"nd_options_display_table_cell nd_options_vertical_align_middle nd_options_width_50_percentage nd_options_text_align_left nd_options_padding_10 nd_options_box_sizing_border_box\">\n      <h6 class=\" nd_options_first_font nd_options_margin_0 nd_options_padding_0\" style=\"color:#585d60\">Our office:<\/h6>\n    <\/div>\n    <div class=\"nd_options_display_table_cell nd_options_vertical_align_middle nd_options_width_50_percentage nd_options_text_align_right nd_options_padding_10 nd_options_box_sizing_border_box\">\n      <p class=\" nd_options_second_font nd_options_margin_0 nd_options_padding_0\" style=\"color:#585d60\">456 North Road, Ormond VIC 3204<\/p>\n    <\/div>\n  <\/div>\n\n\n   <\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Feedback, Suggestions and Complaints We welcome feedback about our services. If you have a suggestion, a compliment or a complaint, we encourage you to get in touch so we can [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-5328","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/www.rerc.org.au\/en_au\/wp-json\/wp\/v2\/pages\/5328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.rerc.org.au\/en_au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.rerc.org.au\/en_au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.rerc.org.au\/en_au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.rerc.org.au\/en_au\/wp-json\/wp\/v2\/comments?post=5328"}],"version-history":[{"count":5,"href":"http:\/\/www.rerc.org.au\/en_au\/wp-json\/wp\/v2\/pages\/5328\/revisions"}],"predecessor-version":[{"id":6581,"href":"http:\/\/www.rerc.org.au\/en_au\/wp-json\/wp\/v2\/pages\/5328\/revisions\/6581"}],"wp:attachment":[{"href":"http:\/\/www.rerc.org.au\/en_au\/wp-json\/wp\/v2\/media?parent=5328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.rerc.org.au\/en_au\/wp-json\/wp\/v2\/categories?post=5328"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.rerc.org.au\/en_au\/wp-json\/wp\/v2\/tags?post=5328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}