{"id":6076,"date":"2025-11-18T15:46:55","date_gmt":"2025-11-18T05:46:55","guid":{"rendered":"https:\/\/www.rerc.org.au\/?page_id=6076"},"modified":"2025-12-15T10:49:07","modified_gmt":"2025-12-15T00:49:07","slug":"where-do-i-start-2","status":"publish","type":"page","link":"https:\/\/www.rerc.org.au\/en_au\/where-do-i-start-2\/","title":{"rendered":"Where do I start?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div style=\"background-color:;height: 40px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2><span style=\"color: #000000;\"><strong>Where do I start?<\/strong><\/span><\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 40px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><span style=\"color: #000000;\"><strong>Applying for an assessment<\/strong><\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 20px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"color: #000000;\">If you have realised that you need to access aged care services, the first step is to complete an aged care assessment.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #115fa8;\"> It is important to note that your Australian resident status does NOT affect your eligibility for services under this program \u2013 you can receive services even if you do not have Australian citizenship or permanent resident status.<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">More information:<\/span> <strong><span style=\"color: #115fa8;\"><a style=\"color: #115fa8;\" href=\"https:\/\/www.myagedcare.gov.au\/should-i-apply\/requirements-checker\">Should I apply? | My Aged Care<\/a><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">There are a few ways to apply for an aged care assessment:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong><a style=\"color: #000000;\" href=\"https:\/\/www.myagedcare.gov.au\/apply-online\"><span style=\"color: #115fa8;\">Apply<\/span> <span style=\"color: #115fa8;\">online<\/span><\/a><\/strong><span style=\"color: #115fa8;\">:<\/span> you can complete the online application for yourself or on behalf of a family member or friend.<\/span><\/li>\n<li><span style=\"color: #000000;\">Apply on the phone by calling My Aged Care on<span style=\"color: #115fa8;\"> <strong><a style=\"color: #115fa8;\" href=\"tel:1800 200 422\">1800 200 422<\/a><\/strong>.<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\">Apply in person: if you would prefer to talk to someone face to face, you can make an appointment <\/span><span style=\"color: #000000;\">with Services Australia centre by calling<span style=\"color: #115fa8;\"> <strong><a style=\"color: #115fa8;\" href=\"tel:1800 227 475\">1800 227 475<\/a>.<\/strong><\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">Once your application is complete, an assessment organisation will call you (or someone you choose) to discuss your needs and, based on the discussion, arrange a date for the assessment. Assessments are carried out in your home by a trained assessor. They can also be arranged at other locations or via telehealth when necessary.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">You may arrange to have a friend, family member or other supporter with you while you complete your application. You don\u2019t have to be alone in this process.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"> You can read about how to prepare for your assessment, what information will be required from you, and how to get useful information from the representative of the organisation conducting the assessment here:<\/span>\u00a0<strong><span style=\"color: #115fa8;\"><a style=\"color: #115fa8;\" href=\"https:\/\/www.myagedcare.gov.au\/preparing-your-assessment\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.myagedcare.gov.au\/preparing-your-assessment&amp;source=gmail&amp;ust=1764797718883000&amp;usg=AOvVaw1fkSu_M7WY73THcqTR6bcc\">Preparing for your assessment | My Aged Care<\/a><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">If you speak another language or have a hearing impairment, there are services to assist you:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">National Relay Service: for those with hearing or speech impairments<\/span><\/li>\n<li><span style=\"color: #000000;\">National Sign Language Program: provides free sign language interpreting and captioning services for Deaf, Deafblind and hard of hearing older people<\/span><\/li>\n<li><span style=\"color: #000000;\">Translating and Interpreting Service (TIS) \u2013 call <span style=\"color: #115fa8;\"><strong>131 450<\/strong><\/span>: help in languages other than English. More information:\u00a0<strong><a style=\"color: #115fa8;\" href=\"https:\/\/www.tisnational.gov.au\/ru\/\"><span style=\"color: #115fa8;\">Translating and Interpreting Service (TIS National)<\/span><\/a><\/strong><\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 40px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><span style=\"color: #000000;\"><strong>What happens after assessment<\/strong><\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 20px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"color: #000000;\">After your assessment, you will receive a Notice of Decision letter that will outline your assessment outcome. This letter will tell you if you are eligible for government-subsidised services. It will also contain your support plan.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">Being approved for services under the Support at Home program is an important step. After the approval though you will have to wait for funding allocation. The wait times for funding depend on the Support at Home supports you are approved for and your priority category, times can vary between one and eleven months (as at November 2025).<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 40px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><span style=\"color: #000000;\"><strong>Funding allocation and deadline to commence services<\/strong><\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 20px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"color: #000000;\">You will receive a separate letter telling you that you\u2019ve been allocated Support at Home funding, including information about any short-term pathway approvals.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">You will have 56 days from the date of your letter to enter into a service agreement with your chosen provider and start services. You can contact My Aged Care for a 28-day extension if you need more time to find a suitable provider. <\/span><\/p>\n<p><span style=\"color: #000000;\">If you do not enter into a service agreement and start services within that period, your funding will be <\/span><span style=\"color: #000000;\">withdrawn.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 40px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><span style=\"color: #000000;\"><strong>If you need urgent help<\/strong><\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 20px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"font-weight: 400;\"><span style=\"color: #000000;\">If your circumstances or health status have suddenly changed and you cannot wait for the results of the assessment process and the allocation of Support at Home funds, you can use other limited support channels, such as\u00a0<\/span><strong><span style=\"color: #115fa8;\"><a style=\"color: #115fa8;\" href=\"https:\/\/www.carergateway.gov.au\/help-and-support\/caring-me\/available-support-carers\/planned-emergency-respite#respite-care-in-an-emergency\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.carergateway.gov.au\/help-and-support\/caring-me\/available-support-carers\/planned-emergency-respite%23respite-care-in-an-emergency&amp;source=gmail&amp;ust=1764797718883000&amp;usg=AOvVaw02MXnrYV7rKiSBXltisxkC\">Emergency Respite Care | Carer Gateway<\/a>.<\/span><\/strong><\/p>\n<p><span style=\"color: #000000;\">More information on this topic can be found here:<\/span><strong><span style=\"color: #115fa8;\">\u00a0<a style=\"color: #115fa8;\" href=\"https:\/\/www.myagedcare.gov.au\/find-support-your-situation\/what-do-if-you-need-help-urgently\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.myagedcare.gov.au\/find-support-your-situation\/what-do-if-you-need-help-urgently&amp;source=gmail&amp;ust=1764797718883000&amp;usg=AOvVaw1QMWPxP97_-mKLgrjncBp0\">What to do if you need help urgently | My Aged Care<\/a><\/span><\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div style=\"background-color:;height: 40px\" class=\"nicdark_section  \"><\/div><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info vc_do_message\" ><div class=\"vc_message_box-icon\"><i class=\"fas fa-info-circle\"><\/i><\/div><h4>Our Contacts<\/h4>\n<p>Please call us on <strong><span style=\"color: #115fa8;\"><a style=\"color: #115fa8;\" href=\"tel:03 9415 8175\">03 9415 8175<\/a><\/span><\/strong><br \/>\nor send an email to <strong><span style=\"color: #115fa8;\"><a style=\"color: #115fa8;\" href=\"mailto:sah@rerc.org.au\">sah@rerc.org.au<\/a><\/span><\/strong><br \/>\nWe\u2019re here to help and we speak your language!<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div style=\"background-color:;height: 40px\" class=\"nicdark_section  \"><\/div>\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_left wpb_content_element\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"635\" src=\"https:\/\/www.rerc.org.au\/wp-content\/uploads\/2023\/07\/daughter-granddaughter-spends-time-with-grandfather-senior-man-family-fathers-day-emotions-happieness-lifestyle-portrait-home-girl-taking-care-about-dad-using-tablet-scaled-e1689753732485-1024x635.jpg\" class=\"vc_single_image-img attachment-large\" alt=\"\" title=\"A daughter or granddaughter spends time with the grandfather\" srcset=\"https:\/\/www.rerc.org.au\/wp-content\/uploads\/2023\/07\/daughter-granddaughter-spends-time-with-grandfather-senior-man-family-fathers-day-emotions-happieness-lifestyle-portrait-home-girl-taking-care-about-dad-using-tablet-scaled-e1689753732485-1024x635.jpg 1024w, https:\/\/www.rerc.org.au\/wp-content\/uploads\/2023\/07\/daughter-granddaughter-spends-time-with-grandfather-senior-man-family-fathers-day-emotions-happieness-lifestyle-portrait-home-girl-taking-care-about-dad-using-tablet-scaled-e1689753732485-300x186.jpg 300w, https:\/\/www.rerc.org.au\/wp-content\/uploads\/2023\/07\/daughter-granddaughter-spends-time-with-grandfather-senior-man-family-fathers-day-emotions-happieness-lifestyle-portrait-home-girl-taking-care-about-dad-using-tablet-scaled-e1689753732485-768x476.jpg 768w, https:\/\/www.rerc.org.au\/wp-content\/uploads\/2023\/07\/daughter-granddaughter-spends-time-with-grandfather-senior-man-family-fathers-day-emotions-happieness-lifestyle-portrait-home-girl-taking-care-about-dad-using-tablet-scaled-e1689753732485-1536x953.jpg 1536w, https:\/\/www.rerc.org.au\/wp-content\/uploads\/2023\/07\/daughter-granddaughter-spends-time-with-grandfather-senior-man-family-fathers-day-emotions-happieness-lifestyle-portrait-home-girl-taking-care-about-dad-using-tablet-scaled-e1689753732485-2048x1270.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<div style=\"background-color:;height: 40px\" class=\"nicdark_section  \"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Get in touch with us today to find out more about this program.<\/p>\n<h3><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1390-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1390\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en_au\/wp-json\/wp\/v2\/pages\/6076#wpcf7-f1390-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1390\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1390-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:1390,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-5.8&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.3&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.6&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.2&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Email (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"13\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Where do I start? Applying for an assessment If you have realised that you need to access aged care services, the first step is to complete an aged care assessment. 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- RERC Victoria<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rerc.org.au\/en_au\/where-do-i-start-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Where do I start? - RERC Victoria\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rerc.org.au\/en_au\/where-do-i-start-2\/\" \/>\n<meta property=\"og:site_name\" content=\"RERC Victoria\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/rerc.org.au\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-15T00:49:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rerc.org.au\\\/where-do-i-start-2\\\/\",\"url\":\"https:\\\/\\\/www.rerc.org.au\\\/where-do-i-start-2\\\/\",\"name\":\"Where do I start? 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