Aged Care Program

CHSP and HACC Program Service Delivery Model for CHSP and HACC Programs within Russian Ethnic Representative Council


The Home and Community Care (HACC) Program for Younger People is Victoria’s principal source of funding for services to people with a disability under the age of 65 years. Commonwealth Home Support Program (CHSP) is the Federal funding for services that support frail aged people, and their carers.

Social support groups

Planned Activity Groups are designed to help keep clients well and active. Activities include participating in physical activity exercises (for example, strength training, walking groups, tai chi, aqua-aerobics), arts and crafts, dancing and relaxation programs, talking with friends and receiving advice on nutrition, health and wellbeing.

Volunteer Coordination (VC)

HACC funds Volunteer Coordination so that staff can recruit, train, support and supervise volunteers to provide Friendly Visiting, where a volunteer regularly visits the same person to provide companionship. Stand-alone transport services also may use volunteers as drivers.


This is a group telephone call scheduled at a regular time.


Volunteers make an important contribution to HACC. Volunteers may also work in Planned Activity Groups, although this is not funded through Volunteer Coordination.

Community Transport

RERC has a 21 seater bus which we use to go on excursions.


The Victorian HACC Active Service Model (ASM) is a quality improvement initiative that focuses on promoting capacity building and restorative care in community care service delivery. It is based on the premise that all clients have the potential to make gains in their wellbeing and that Home and Community Care (HACC) services can improve their capacity to make gains. The approach is to strengthen good practice and build capability among service providers.

The goal of the ASM is to assist people in the HACC target group to live in the community as independently and autonomously as possible. In this context, independence refers to the capacity of people to manage the day to day activities of their daily life. Autonomy refers to making decisions about one’s life. Not all HACC clients will be able to live in the community without some form of assistance, but the goal of this initiative is to ensure that clients are able to gain the greatest level of independence they can possibly achieve, and equally, that they can be as actively involved in making decisions about their life as they can be – such as the type of services they receive and the goals they wish to achieve.


The Planned Activity Group model has developed a lot over the last six or so years, from being social meetings using an ADASS model, to PAG, and now, service delivery must be underpinned by the Active Service Model principles. Every client has a detailed careplan with goals, etc (with proper initial assessments using Service Coordination Tool Templates (SCOTT), and reviewed as required, 6 or 12 monthly). There is very much a person/client-centred, although of course, with the services still being delivered in a group setting. Thus there is a lot of time intensive work to do. Under the ASM regime and with the Community Care Common Standards in mind, partnerships and referrals pathways are very important.

The focus is on “activities that are planned”, and this activity must be person-centred so that each client is working towards their specific goals, rather than just coming to the group ‘to socialise’. In other words, each client has to have an individualized approach on their purpose for doing the activity. Please contact us if you have any questions.

  • Each of our groups meets 48 weeks per year.
  • Sasha Ilyin is running each of these groups.

In the North-Western region we are funded for:

  • Fitzroy PAG meets every Thursday.
  • Yarraville PAG meets every Wednesday.

In the Southern Region we are funded for:

  • Prahran PAG meets every Tuesday
  • Ormond PAG meets every Friday.

Staff Development, Education and Training

All Russian Ethnic Representative Council staff will receive training appropriate to their position. By providing opportunities for staff development and encouraging staff to expand their knowledge and skills. Russian Ethnic Representative Council believes that the improved abilities of its staff will be reflected in continuing improvements to services.

Staff development, education and training is tied into the performance appraisal and staff supervision process.

Complaints and Appeals

If you wish to provide us with feedback, including complaints or compliments, you can do that on our Complaints and Appeals page.


For project details, or if you would like to help, contact:

Alexander Abramoff, T: 0419 519 027 E: [email protected]

Alexander Ilyin, T: 9415 7955 E: [email protected]