- Employment type: Fixed term for a period from 27.04.2026 to 17.07.2026
- Reports to: Team Leader, Direct Care and Rostering; Senior Rostering Coordinator
- Position location: RERC Head Office (Fitzroy)/Working from home
- Direct reports: Nil
About the organisation:
The Russian Ethnic Representative Council of Victoria (RERC/Russian Aged Care), a charity founded in 1984, is the leading community-services organisation representing the interests of Russian-speaking people living in Victoria.
RERC provides a range of services funded by state and federal governments to support elderly people, people with disabilities and disadvantaged people with CALD background.
Our current programs include the Home Care Packages Program (HCP), Commonwealth Home Support Program (CHSP), Aged Care Volunteer Visitors Scheme (ACVVS), brokerage services in aged care, CALD programs and various community awareness programs. RERC also acts as an umbrella for a range of community organisations to provide a platform for various cultural initiatives and community events.
Role Purpose:
The Rostering Coordinator coordinates and manages the delivery of services to all clients across Support at Home, CHSP, and Brokerage programs.
This role works closely with internal teams, brokerage partners, external providers, and care workers to ensure the delivery of reliable, high-quality, and client-centred services.
Key Accountabilities:
● Prepare, maintain and update rosters in a timely manner, balancing rostering rules and Care Worker skills/preferences with client needs and preferences in order to ensure safe and quality care is delivered to all clients.
● Manage roster changes associated with planned and unplanned leave of Care Workers or changed client needs.
● Advise Care Workers and external providers about their rosters and specific tasks and duties related to shifts/clients
● Maintain accurate, up-to-date records and documentation in the RERC client management system and rostering software
● Communicate and coordinate with key stakeholders — such as brokerage partners, external providers, Client Service Coordinators, Care Advisors, Care Workers, and clients to ensure services are delivered consistently, safely, and in line with client-centred care principles
● Process, check and validate timesheets of Care Workers as per RERC processes
● Assist with administrative tasks as required
● Ensure adherence to Aged Care Quality Standards, program guidelines, policies and procedures.
● Develop and maintain a positive relationship with internal and external stakeholders, including service providers and key referrers.
● Actively participate in the organisation’s risk management process. Identify, address, mitigate, control, evaluate and escalate operational and client risks, including clinical risk factors.
● Participate in quality and accreditation self-assessment activities and support implementation of agreed improvements.
● Ensure timely, relevant and accurate data collection, prepare statistics and reports as required.
● Keep abreast of industry standards and knowledge.
● Perform other related duties as assigned or required.
Qualifications and Experience:
● Previous experience in a similar role and/or the community care sector (desirable)
● Fluent Russian
● Current Police check (within 12 months) or willingness to obtain one
Skills, Attributes and Knowledge:
● Excellent planning and organisation skills, enabling rigorous prioritisation of business
activities to deliver competing work priorities and meet deadlines
● An excellent communicator with adaptive verbal and written skills, able to influence
internal and external stakeholders with confidence, assertiveness and humility
● Highly service-oriented and resourceful with the ability to meet service levels and functional objectives
● Very good administrative skills with excellent attention to detail
● Demonstrated commitment to and involvement in continuous improvement, a safe working environment and quality care
● Well-developed understanding of Aged Care Quality Standards
● Demonstrated resilience, sound judgement, and the ability to make timely decisions under pressure
Application Process:
Заявки следует направлять по электронной почте: career@rerc.org.au
Please note that applications will be considered upon receipt and that interviews will commence prior to the closing date.
For further information, including a Position Description, please go to our website:
https://www.rerc.org.au/en_au/career/
*Please note we do not accept applications via agencies
Russian Ethnic Representative Council of Victoria © 1984 - 2025
