AT-HM Program Officer (Support at Home)

 

Part-time (3 days per week) | Ormond VIC 3204 | Hybrid working

About the organisation

 

The Russian Ethnic Representative Council of Victoria (RERC/ Russian Aged Care) is the leading community services and not-for-profit organisation founded in 1984.

RERC provides a range of services funded by state and federal governments to support elderly people, people with disabilities and disadvantaged people with CALD background, primarily Russian and other Eastern European backgrounds.

Our current programs include the Support at Home (SaH), Commonwealth Home Support Program (CHSP), brokerage services in aged care, CALD programs and various community awareness programs.

About the role

 

We are seeking an organised, detail-oriented service coordinator to join our team as an AT-HM Program Officer. AT-HM Program Officer coordinates the Assistive Technology and Home Modifications (AT-HM) scheme under the Support at Home program, helping eligible participants access equipment, home modifications and professional services so they can live safely and independently at home.

Reporting to the Senior Service Coordinator, this part-time role manages requests from referral through to completion, including obtaining quotes, organising purchases and installations, checking completed work, preparing claims and maintaining accurate records. The role works closely with Care Advisors, participants, families, health professionals, suppliers and contractors. The role also provides administrative support and leave cover within the Service Coordination team as required.

Please refer to the Position Description for the full list of responsibilities and KPIs.

What we are looking for

 

Essential

  • Demonstrated experience in care coordination or similar roles in aged care or disability sector.
  • Sound practical knowledge of the Strengthened Quality Standards and MAC portal/practice.
  • Previous exposure to commercial activities, vendors management and procurement.
  • Willingness to learn the CHSP program and service coordination activities across the entire client lifecycle
  • Fluent Russian and English

 

Desirable

  • Stakeholder and process management experience
  • Basic understanding of Support at Home/ program and AT-HM service stream
  • A qualification or formal training in customer service, business administration, case management or equivalent
  • Experience in working with CALD clients

What we offer

 

At RERC, we support your professional growth and wellbeing through:

  • Competitive remuneration based on your experience and qualifications.
  • Access to salary packaging to help maximise your take-home pay.
  • Hybrid working arrangements.
  • Ongoing training and professional development opportunities
  • A supportive, inclusive and collaborative team where your contributions are valued
  • Access to an Employee Assistance Program (EAP)

For the full requirements for this role, please refer to the Position Description.

Apply now

 

If you have experience in care coordination and enjoy organising practical support to help older people live independently at home, we would love to hear from you.

Please send your CV and a cover letter outlining your relevant experience and interest in the role to career@rerc.org.au.

Position Description:

PD – AT-HM Program Officer_Nov 2026