Feedback and Complaints



All clients are entitled to fair and equitable management of their complaints and disputes. Each complaint about the service is dealt with promptly, confidentially and without retribution. Clients are also entitled to appeal a decision of the service if they are not happy with the decision.


Feedback from clients is also important in ensuring that services are continuing to meet client’s needs and for ensuring the ongoing quality of the program. We welcome and encourage client feedback, our workforce recognises that feedback/ complaints are valuable for continuous
improvement. Our complaint handling system is based on principles of fairness, accessibility, responsiveness and efficiency.


If you wish to provide us with feedback, including complaints or compliments, please fill in the form below and be specific about a service and any relevant circumstances.



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