Team Leader, Support at Home

  • Permanent full-time (4 days negotiable)
  • Salary: 100 – 105K base rate per annum
  • Working from home flexibility
  • Newly created leadership role in growing, value-based ethno-specific organisation


About the organisation:


Russian Ethnic Representative Council of Victoria (RERC/Russian Aged Care), a charity founded in 1984, is the leading community-services organisation representing the interests of Russian-speaking people living in Victoria. RERC provides a range of services funded by state and federal governments to support elderly people, people with disabilities and disadvantaged people with CALD background. Our current programs include the Home Care Packages Program (HCP), Commonwealth Home Support Program (CHSP), Aged Care Volunteer Visitors Scheme (ACVVS), brokerage services in aged care, CALD programs and various community awareness programs. RERC also acts as an umbrella for a range of community organisations to provide a platform for various cultural initiatives and community events.


The role:


Reporting to the General Manager, Community Care, this newly created role provides leadership, direction and support to a growing team of Care Advisors (Case Managers) and Service Coordinators. The role oversees the operations of RERC’s HCP and CHSP programs and, together with the General Manager Community Care, guides the respective teams through legislative reforms and adjusts operations to the imminent transition to Support at Home. The Team Leader, Support at Home ensures services are provided efficiently, in a client-centric and safe manner and are compliant with Aged Care Quality Standards, organisational policies and procedures, relevant program guidelines and current best practice.

Among other things, the Team Leader, Support at Home, will

  • Oversee RERC’s HCP and CHSP programs, leading the programs through growth and adjusting its operations to regulatory reforms.
  • Effectively manage a team of Care Advisors and Service Coordinators to ensure all program, quality and compliance requirements are met.
  • Provide effective leadership and foster a culture of accountability, client focus, trust, respect, collaboration and innovation.
  • Ensure service targets are being met.
  • Maintain a small case load of HCP clients (workload permitting).


Skills and experience:


To be successful in this role, you will have

  • Experience with HCPs (essential) and CHSP (highly desirable), including experience with client assessment, care and goal-planning, HCP budget management, service coordination and case management.
  • Demonstrated leadership and management experience, including experience to support organisational change.
  • Tertiary qualifications in relevant field (Social Work, Disability, Aged Care, Community Services, Nursing, Allied Health, Human Services etc.) highly desirable.
  • Good financial and business acumen and ability to think logically and analytically.
  • Well-developed interpersonal skills with an ability to develop and maintain positive working relationships within a team as well as broad range of stakeholders.
  • High degree of initiative, ability to work autonomously and with strong solution-focus.
  • Strong drive for continuous improvement and innovation.
  • Intermediate computer skills across the range of Microsoft Office suite including Word, Excel, Outlook, and Power Point
  • Current drivers’ licence and access to a registered, roadworthy vehicle (desirable)
  • Fluent Russian will be an advantage.




  • A rewarding new role – make a positive impact on your team and the lives of elderly people within our local community
  • Ongoing training and support as we care about your professional and personal development
  • Access to Employee Assistance Program
  • Collaborative and inclusive work environment
  • Working from home flexibility


Application Process


Apply here or email applications, including a cover letter and resume, to:

For all questions related to this position, please contact Juliane Reissle, General Manager, Community Care, on 0417 576 221.

For further information, including a Position Description, please go to our website:

The closing date for applications is 13 March 2024

Please note that applications will be considered upon receipt and interviews will commence prior to the closing date.

*Please note we do not accept applications via agencies




 Our commitment to diversity


At RERC, we embrace differences in gender, age, ethnicity, race, cultural background, disability and religion. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the Manager, People and Capability whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.


Position Description


Team Leader, Support at Home


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