Where do I start?

To start receiving Home Care services at Russian Aged Care, you need to get a confirmation of your eligibility for these services and level of funding available. The process will consist of three steps:


Step 1Apply for an Assessment


The first step to access government-funded HCP services is to get assessed by My Aged Care. You or your representative need to apply for an aged care assessment (see information below for more details). An interpreting service will be available if you need help or want to communicate in a language other than English. Once your application has been submitted, you will be notified to confirm when the assessment will be done at your home or over the phone (normally within 2-6 weeks).


Step 2 – Participate in the Assessment


The assessor will assess your care needs by asking what support you have from your family or friends, how you’re going with completing daily tasks around the home and if you have any health concerns. After the assessment, you will receive a letter to tell you of your assessment outcome including your eligibility to receive a Home Care Package, your level of care and the unique referral code.


Step 3 – Get in touch to commence your HCP services at Russian Aged Care


Once you have been allocated a Home Care Package, you will have just 56 days to start using your package or you may lose your funding. Contact us and our dedicated staff will guide you through how to get your service started.


Note, if you are not receiving aged pension, you will be required to lodge an income assessment with either Services Australia or the Department of Veteran Affairs (DVA).

Am I eligible for HCP services?


If you are not sure whether you are eligible for HCP services or not, you may check your eligibility at My Aged Care website.  You may also call My Aged Care contact centre on 1800 200 422 to discuss your eligibility.


How do I apply for aged care assessment for my Home Care services?


You need to apply for an aged care assessment to My Aged Care to confirm your eligibility and level of funding available. You can apply online via Aged care assessment online page or call My Aged Care contact centre on 1800 200 422 to apply.


What process should I expect in terms of my aged care assessment and who can support me in this process?


Please visit Aged care assessment process page at My Aged Care website to get a basic understanding of the process and who can support you to get assessed.


To get additional information about HCP program please visit the My Aged Care website at www.myagedcare.gov.au


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