• Full-time position
• Located in northeast Melbourne, close to public transport
• Great working environment

The Role:

Russian Ethnic Representative Council of Victoria (RERC/ Russian Aged Care) is seeking an experienced, dedicated, and passion Client Services Coordinator to join our team. You will be the primary point of contact for our customers. The key objective will be to manage a portfolio of approximately 125 customers receiving CHSP or HCP funding to ensure continuity of care to support the older person’s choice to remain living safety at home.

Skills and Experience:

To be successful in this role, you will have:

•  Previous experience with care planning, service coordination, client assessments and casework in aged care sector
• Strong customer service focus and commitment to providing excellence in customer service
• Well-developed interpersonal skills with an ability to develop and maintain positive working relationships within a team as well as broad range of stakeholders
• Organisation and time management skills to organise own work, to establish priorities and meet deadlines
•  Proficient administrative and computer skills, including Microsoft Office and databases
• A minimum qualification of Cert IV in Community Services, Aged Care or similar discipline
•  A comprehensive understanding of the Aged Care Service Delivery Framework, the Aged Care Quality Standards and the relevant legislation
•  Fluent Russian
•  A current driver’s licence and access to a fully insured vehicle

If you meet all the above criteria, enjoy helping others, and have a caring and positive personality, we would love to hear from you.

About us

Russian Ethnic Representative Council of Victoria (RERC/ Russian Aged Care) is a charity and the leading community organisation founded in 1984 to represent interests of Russian speaking people living in Victoria. RERC provides a range of community services funded by state and federal governments to support elders, people with disabilities, and disadvantaged
people with CALD background. Our current programs include the CHSP program, Community Visitors Scheme, brokerage services in aged care, CALD programs and various community awareness programs. RERC also acts as an umbrella for a range of community organisations to provide a platform for various cultural initiatives and community events.

What we offer:

• A rewarding and challenging role – make a positive impact in the lives of elderly people within our local community
• Hybrid full-time position
• Opportunity to build your career as a Client Services Coordinator doing work that matters
• Ongoing training and support as we care about your professional and personal development
• Access to confidential support services for staff, free of charge

Application Process:

Applications should be emailed to: career@rerc.org.au

Please note that applications will be considered upon receipt and that interviews will commence prior to the closing date.
For all questions related to this position please contact the Manager, People and Capability, Ms Kseniya Subach via email Kseniya.subach@rerc.org.au

For further information, including a Position Description, please go to our website: https://www.rerc.org.au/current-vacancies/

*Please note we do not accept applications via agencies
The closing date for applications: 24 January 2023

Our commitment to diversity

At RERC, we embrace differences in gender, age, ethnicity, race, cultural background, disability, and religion. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the Manager, People and Capability whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

Client Services Coordinator